Manaus Offers Free Second PassaFácil Card Issuance During 'Semana PassaFácil' Event
Manaus residents can obtain a free replacement for their PassaFácil public transport card during the 'Semana PassaFácil' campaign, running from July 13th to July 17th. This initiative, organized by the Manaus Prefecture in collaboration with the Amazonas State Passenger Transport Companies Union (Sinetram), waives the usual R$20 fee for second card issuances. The promotion is exclusively available for requests made through digital channels. Currently, 80% of card requests are already processed online. Interested individuals can apply via phone at (92) 99194-9292 or through Telegram by contacting @sindy_sinetram_bot. Applicants can choose to pick up their new card at an integration terminal or have it delivered to their home for an additional delivery fee. The first issuance of the PassaFácil card remains free of charge. For those who prefer in-person service, the R$20 fee for a second card can be fully converted into credits for paying bus fares at Sinetram posts. Additionally, appointments are no longer required for in-person services. Residents can visit the Sinetram headquarters at Shopping Via Norte, the unit at Shopping Phelippe Daou, or the service points at terminals T1, T2, T3, T5, and T7. Some locations, including terminals T1, T2, T3, and T5, will have extended hours until 7 PM on specific campaign days. The prefecture aims to boost digital channel usage, decrease queues at service points, and provide more convenient and cost-effective options for cardholders.
The 'Semana PassaFácil' campaign leverages a temporary fee waiver to incentivize the adoption of digital channels for public transport card replacements. This strategy aims to optimize operational efficiency by reducing in-person demand and potentially lowering administrative costs associated with physical service points. By offering the fee waiver for digital requests and converting it to fare credits for in-person applications, the initiative addresses both cost-sensitivity and convenience for users. The program highlights a broader trend in public services seeking to digitize processes, which can enhance accessibility and streamline operations, though it necessitates ensuring equitable access for all demographic groups, particularly those with limited digital literacy or internet access.
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