Neoenergia Cosern Extends Debt Renegotiation Campaign with Up to 90% Discounts
Neoenergia Cosern has extended its 2026 Negotiation Campaign until August 31, offering special conditions for customers with overdue energy bills. This initiative allows for the settlement of debts with discounts potentially reaching 90%, alongside flexible payment options. Launched on May 20, the campaign targets low-voltage customers in the residential, commercial, rural, and low-income classes who have debts outstanding for over a year with the utility company. Negotiations can be completed entirely online via the Neoenergia Cosern portal or in person at any of the company's 14 customer service centers. In addition to reductions in interest and fines, some cases also include discounts on the principal debt amount. Payment can be made via PIX or installments of up to 21 times on a credit card, subject to the operator's terms. The extension aims to increase customer access to these advantageous negotiation terms, as stated by Polyanna Alves, Neoenergia Cosern's Commercial Operations Superintendent. She emphasized the campaign's simplicity, speed, and security, allowing customers to complete the process from their phones or computers without needing to travel, ensuring broader participation.
The extended debt renegotiation campaign by Neoenergia Cosern highlights a common challenge for utility providers: managing customer arrears while ensuring service continuity. By offering significant discounts, the company incentivizes customers to settle long-standing debts, thereby improving its cash flow and reducing the burden of non-performing accounts. This approach balances the need for financial recovery with social considerations, particularly for low-income customers. The campaign's design, emphasizing online accessibility and flexible payment methods like PIX and credit card installments, reflects a strategic adaptation to modern consumer preferences and technological capabilities. Such initiatives can foster greater financial inclusion and reduce the likelihood of future service disconnections, contributing to a more stable energy ecosystem.
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