Niterói launches free 24/7 video-call sign language interpretation for public services
Niterói, Brazil, has introduced a free video-call interpretation service in Libras (Brazilian Sign Language) to enhance accessibility in public spaces. This initiative allows deaf individuals to connect with an interpreter within seconds via a QR code, facilitating communication with public servants. The system was recently used by André at the Carlos Tortelly Municipal Hospital, where an interpreter mediated his conversation with staff and his doctor, ensuring clear understanding of his symptoms and treatment instructions. Dr. João Gabriel noted that the tool improves healthcare quality by enabling more precise patient communication and accurate delivery of medical advice. André has used the service four times and considers it a significant step forward for inclusion, improving his interactions in various settings like medical appointments, shopping, work, and banking. QR codes are now available in the reception areas of hospitals, police stations, city hall buildings, and other public facilities throughout Niterói. The service operates around the clock, seven days a week. In addition to remote interpretation, the program also provides in-person interpreters for specific situations, upon request. Camila Rodrigues, the municipal coordinator for Accessibility, explained that this can include accompanying a deaf parent to a child's school meeting to ensure their full participation and rights. Since its launch last month, the city reports 381 remote and 175 in-person interpretation sessions have been conducted. Flávia, a deaf individual who speaks, also highlighted how the service makes daily interactions more accessible and secure.
This initiative by Niterói demonstrates a proactive approach to digital inclusion, leveraging technology to bridge communication gaps for the deaf community. By integrating Libras interpretation via video call through QR codes, the city is creating a more equitable access model for public services. The 24/7 availability and hybrid remote/in-person options address diverse needs, potentially setting a precedent for other municipalities. Future considerations might involve analyzing user adoption rates and the scalability of such systems to ensure long-term effectiveness and sustained public investment in accessibility infrastructure.
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