Ouagadougou Pharmacy Users Overwhelmingly Satisfied with Service Quality
Roger Kaboré, a pharmacy student, has successfully defended his doctoral thesis focusing on customer satisfaction in Ouagadougou's pharmacies. His study, conducted from January 2025 to June 2026, involved a descriptive, analytical, quantitative, and qualitative cross-sectional approach. The research specifically examined private pharmacies within the city. Kaboré's findings indicate that over 90% of pharmacy users expressed satisfaction with the quality of services received. The defense of his thesis took place on Friday, July 3, 2026. This research provides valuable insights into the patient experience within the pharmaceutical sector of Ouagadougou, highlighting a high level of trust and contentment among those utilizing these essential health services.
Roger Kaboré's doctoral research in Ouagadougou reveals a high level of customer satisfaction with private pharmaceutical services, exceeding 90%. This finding suggests that current operational models and service delivery within these pharmacies are largely meeting user expectations. From a systemic perspective, such consistent satisfaction can foster greater public trust in healthcare access points. However, it is crucial to consider whether this high satisfaction rate reflects genuine quality or potentially a lack of awareness among users regarding alternative standards or unmet needs. Future research could explore the specific factors driving this satisfaction and whether these align with broader public health objectives, ensuring that patient well-being remains the primary driver of service provision in the evolving healthcare landscape.
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