Peruvian Nanny Agency Accused of Fraudulent Practices and Withholding Funds

A Peruvian woman named Luzmila has come forward with serious allegations against the nanny agency Nanas Eficientes Perú, accusing them of fraudulent practices and withholding client funds. Luzmila initially hired the agency in March 2025, seeking a reliable nanny for her three children, and paid over 1,200 soles for their purported rigorous selection process, which included psychological, medical, and background checks. However, she discovered that the nannies provided by the agency had not undergone these promised psychological evaluations, despite the agency providing documentation suggesting otherwise. The agency allegedly dismissed Luzmila's concerns, calling the nannies "liars." Furthermore, Luzmila claims the agency instructed her to withhold 40% of each nanny's salary for the first year, citing an agreement with the workers, and then demanded these withheld funds for replacement nannies when the initial hires left. When seeking a replacement within the promised one-year guarantee period, Luzmila was reportedly asked to pay an additional 560 soles, which she did on June 18, 2026, only for the agency to repeatedly delay providing a new candidate and eventually refuse a refund. Luzmila feels deceived, as the agency did not deliver the services paid for. This case is not isolated; other clients, Diana and Clau, have shared similar negative experiences on social media, reporting non-receipt of services and difficulties in recovering their payments. El Comercio attempted to contact Nanas Eficientes Perú for their statement, but the agency requested formal inquiries via institutional email and stated they would prepare a response with legal counsel.